Terms & Services

These terms cover visits, proposals, payments, changes, workmanship, and the use of this website. They are written for households. A proposal for your rooms controls where it is more specific.

1. These terms

These Terms & Services explain how Synergy Home Improvement plans and carries out home improvement work, and how this website may be used. By asking for a visit, approving a proposal, or continuing to browse the site, you agree to the parts of these terms that apply to that step. A signed or written proposal controls if it says something more specific about your rooms.

Synergy means the home-improvement studio operating this website. “You” means the household or the person authorized to approve work in the home. “Work” means the design conversations, site visits, and construction described in a written proposal. These terms are written in plain language so a household can read them without a specialist beside them.

2. The work we take on

We remodel and refresh kitchens, bathrooms, painted rooms, floors, lighting and power that belong to a renovation, and outdoor living spaces such as decks and stairs. We do not present ourselves as a general store for every trade in a house. If a request sits outside what we do well, we will say so rather than stretch a crew into unfamiliar work.

Nothing on this website is itself an offer to start work. Photographs, sample stories, package names, and starting figures are illustrations of approach and scale. Your home receives its own scope after someone has seen the rooms or, when a visit is not yet possible, after you have described them in enough detail for an honest first conversation.

3. Visits, measurements, and proposals

A first visit is a look, a measure, and a conversation. It is not a promise that we will take the project. We may decline work that does not match our trades, our schedule, or the condition of the home. If we proceed, you receive a written proposal describing rooms, inclusions, exclusions, a sequence, and the figures that go with that scope.

Proposals expire on the date written on them, because material prices and crew time move. Approving a proposal means you have read the inclusions and the exclusions, not only the total. If something you expected is missing, ask before you approve. Silence is not a change to the page.

Measurements taken for a proposal are careful, and they are still subject to what demolition reveals. A wall thickness, a hidden stack, or a floor that is out of level can change a detail. We treat those discoveries under the change and hidden-condition sections below, not as an excuse to wander from the approved idea.

4. Selections, allowances, and samples

Where a proposal includes an allowance, that figure is a budget for a stated item such as a faucet, a tile, or a light. If you choose a product above the allowance, the difference is a change. If you choose below it, the proposal is credited by the unused amount. Allowances are not a promise that every product in a showroom fits the figure.

Samples are viewed in your light whenever that is practical. A chip approved under a shop lamp can look different on your wall at four in the afternoon. Once you approve a sample in writing or by a clear message, ordering that finish is part of the work. A later change of mind is a new selection, with its own time and cost.

Lead times belong to the manufacturers and the suppliers. We pass along the dates we are given and we update you when those dates slip. We do not control a kiln, a quarry, or a shipping lane. We do control whether we tell you promptly.

5. Scheduling and access to the home

The schedule in a proposal is a plan, not a guarantee against weather, drying time, inspections where a scope needs them, or late selections. We will not invent a start date to win a conversation. Start dates are confirmed when selections that affect ordering are in, and when the crew can actually be there.

You agree to provide access during the working windows we agree, a safe path for materials, and a place for a small amount of staging. We protect floors and finished rooms on the path we use. We ask that pets be secured, that fragile objects be moved before we arrive, and that children not treat an open site as a play space.

Working hours for site noise follow the hours published on this website unless a proposal names a different window. Quiet tasks may happen at the edges of a day. We will not arrive unannounced for noisy work.

6. Deposits, progress payments, and the final payment

A deposit reserves crew time and often buys material that is made or cut for your home. The proposal states when the deposit is due and how later payments are tied to stages, such as demolition complete, cabinets set, or paint primed. Paying a stage means that stage, as described, is ready for you to see.

Custom material ordered for you — a cut stone, a finished cabinet run, a special-order fixture — is purchased for your project. If you pause or cancel after that purchase, you remain responsible for the cost that cannot be returned, plus the work already performed. We will show the supplier’s terms when they are stricter than a stock item.

The final payment is due at the walk-through, when the scope in the proposal is complete aside from items we have both listed as outstanding. A short punch list of minor adjustments does not hold the entire balance if the rooms are usable as promised. We do not ask you to pay for work that is visibly unfinished.

7. Change orders

A change is any addition, deletion, or substitution after the proposal is approved. Changes are written. A verbal “while you are here” can start a conversation, and it becomes part of the job only when the description and the figure are confirmed. This protects both of us from remembering the same sentence differently.

Some changes save money. Some add time because a trade has to return, a finish has to be reordered, or drying time starts again. We will say which. We will not fold a meaningful change into the original figure and then resent it, and we ask that you not expect that either.

If a change is urgent for safety — an unsafe electrical condition, active leaking, or framing that cannot carry a load — we will stabilize the situation, tell you immediately, and confirm the figure before elective work continues.

8. Materials and substitutions

Materials are as specified. If a specified product is discontinued or delayed beyond the date the schedule can bear, we propose a substitution of comparable quality and wait for your approval unless a tiny, invisible component (a screw, a connector, a length of ordinary wire) must be swapped to keep a day safe. Visible finishes are never swapped quietly.

Natural materials vary. Wood grain, stone veining, and handmade tile will not match a single photograph edge to edge. The proposal and the sample are the standard, not a retouched image on this website. We install within that natural range.

You may supply an item yourself, such as a light or a faucet you already own. If you do, the proposal will say so. We are not responsible for defects in a product you supplied, or for the time lost if it arrives incomplete. We will tell you if an owner-supplied item is unsafe or will not fit.

9. Care of the home during the work

We keep a tidy site for the kind of work underway. Dust is controlled, not magically absent. Cutting happens where we said it would. Debris leaves on the days we agree, not months later. Floors on the path are covered. At the end of a noisy day we leave the home secure and the work area broom-clean.

Existing finishes that we are not replacing can still be marked by a renovation. We protect them. We do not promise that a decades-old floor on a haul path will look untouched if the protection we asked to put down was declined. Tell us about finishes that are irreplaceable before the first day, not after a scuff.

Utilities may be off for short, agreed windows while a valve, a circuit, or a fixture is changed. We name those windows in the weekly note whenever we can predict them.

10. Workmanship promise

We stand behind the workmanship we perform. If a cabinet door we hung drifts out of alignment, a tile we set loses its bond, or a paint film we applied peels because the prep was ours to do, we return and correct it within a reasonable time after you tell us. The proposal names the length of that promise. If it does not, the promise runs for one year from the walk-through for workmanship.

Tell us promptly and in writing, with a short description and a photograph if you can. Early notice lets us correct a small defect before it becomes a larger one. We schedule the return so the correction matches the original finish as closely as the material allows.

This promise is for you, the household that approved the work. It is not a service contract for later renovations, and it does not transfer automatically if the home is sold unless we agree in writing.

11. What the workmanship promise does not cover

We do not cover ordinary wear, cuts, stains, or impact. We do not cover movement of an old house that opens a joint we did not cause. We do not cover a finish that fails because it was cleaned with a harsh product after we gave you a care note naming a gentle one.

We do not cover products beyond the warranty their maker provides. A fixture, an appliance, or a can of finish may carry its own promise. We will help you understand who to ask, and we will stand beside a claim that is really about how we installed the product.

We do not cover work you or another trade alter after we leave. If a later change disturbs our waterproofing, our wiring, or our paint, the promise on that area ends where the alteration begins.

12. Your responsibilities

You confirm that you are entitled to approve the work in the home. If a building, a landlord, or another owner must also agree, you obtain that agreement before we start. You show us known hazards: loose rails, suspect wiring, damp you have lived with, pets that guard a room.

You make selections by the dates in the schedule. A late tile choice moves the tile setter. We will say how. You provide decisions in a form we can keep — a reply to the written options — so the crew is not building from a passing comment.

You keep a route clear, you secure valuables, and you tell us if someone in the home is especially sensitive to noise, dust, or scent so we can plan the order of rooms with that in mind.

13. Delays

We are not late because of weather that stops exterior work, illness on a small crew, a supplier missing a date, or a selection that has not arrived. We are responsible for telling you, for revising the sequence, and for not pretending the original day still stands when it does not.

If you are not ready — the room is not cleared, the decision is open, access is refused — the crew may leave and the day may be rebooked. The proposal can name a charge for a lost day when the loss was avoidable and the crew had already been committed.

We do not pay consequential costs such as a missed holiday, a hotel you booked, or meals out, unless a written proposal expressly says so. We plan so those pains are unlikely. We do not insure your calendar.

14. Hidden conditions

Homes conceal their history. Opening a wall may show damp, insect damage, abandoned wiring, or a structure that is not what the surface implied. When that happens we stop the affected task, show you, and price the correction before elective work continues.

You may approve the correction, change the design to avoid it, or pause. We will not close a wall over an active leak or an unsafe connection to keep a photograph on schedule. Safety and a dry assembly outrank the original drawing.

A hidden condition is not a failure of the proposal. It is new information. The original scope remains the original scope until a change is confirmed.

15. Photographs and sample stories

We may photograph our work for our records and, with your permission, for this website or a similar portfolio. Permission is requested plainly. You may refuse, or you may allow photographs that do not show faces, papers, or identifying details. Children are not photographed for publication.

Sample projects and sample reflections on this website are written to show the kind of work and the kind of experience we aim to deliver. They are not a claim that a named, identifiable client said those sentences, and they are not a promise that your home will look like a particular photograph. Your proposal is the promise.

You may photograph your own finished rooms and share them. We appreciate credit, and we do not require it.

16. Cancellation and postponement

You may cancel before work starts by writing to us. The deposit is refundable except for time already spent on measuring, drawing, and administration, and except for materials already purchased for you that cannot be returned. We itemize those amounts rather than keeping a round figure without an explanation.

If we cancel before work starts because we cannot staff the job or because we discover we are the wrong studio for it, we return the deposit in full, including any design time we choose not to bill.

Postponing a start may be possible if the crew can be rebooked. A postponement that leaves custom material in storage or a crew without a next room may carry the cost of that gap, stated before you confirm the new date.

17. Limitation of responsibility

We perform the scope with care. We do not accept responsibility for indirect or consequential loss, including lost income, lost rentals, or the cost of staying elsewhere, except where such a limit is not allowed. Our responsibility for a claim about the work is limited to the amount you paid us for the portion of the work the claim concerns, unless a written proposal sets a different limit.

Nothing in these terms limits responsibility for a harm that cannot legally be limited, including responsibility for death or personal injury caused by negligence where such a limit would be void. We carry ourselves as careful makers. We do not ask these sentences to do the work of careful making.

You and we both rely on the written proposal and the written changes. Conversations matter, and the page you can reread is what we both keep.

18. Drawings and ideas

Sketches, finish schedules, and notes we prepare for a proposal stay our documents until the related deposit or design fee is paid. After that, you may use them to build the project with us. They are not a license to hand the same drawings to another builder as a free design, unless we agree in writing.

Ideas you bring — a family table that must fit, a color from a childhood house, a tile you already own — remain yours. We will not reuse a personal story as if it were our own.

19. Using this website

This website is a static brochure. You may read it, share links to it, and use the forms to check that a note is complete. You may not copy the writing or the logo for another business, scrape the site, or attempt to interfere with it. The design of the pages is arranged for households, not for resale as a template.

Forms on this website check entries in your browser. They do not, by themselves, transmit a message to us or store it on a server. To ask for a visit or a proposal, email info@synergylawmiami.com. The confirmation sentence shown after a valid form is a screen message, which is why the email address is repeated beside the forms.

Package figures on the pricing page are starting points for conversation. They are not quotes, invoices, or a promise to perform a scope for that figure in every home.

20. Changes to these terms

We may update these terms as the studio’s practice evolves. The page will show a revision date. A proposal already approved keeps the terms that were in place when you approved it, unless we both agree to apply a later version. Continuing to browse after a revision means the new terms apply to use of the website, not retroactively to a finished project.

21. How to reach us

Questions about these terms, a proposal, or a finished room can be sent to info@synergylawmiami.com. We read that mailbox on business days and aim to reply within one business day. We do not publish a telephone number or a street address. Please do not send payment card numbers or identity documents to that mailbox unless we have specifically asked for a document and named a safer way.

If a disagreement arises, we ask that you write to us first and give us a fair chance to see the room and correct workmanship that is ours. Most issues in a home are practical and can be walked, not argued in the abstract.

Revised 29 September 2026. Questions: info@synergylawmiami.com.